Debt Collection Officer

About the job

Sary Network International Ltd is a growing debt collection agency looking for a skilled and motivated Debt Collection Officer to join our team. In this role, you will be responsible for managing and collecting outstanding debts from customers, while providing exceptional customer service.

We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company. This role will be a mix of remote work and office work, depending on the company’s needs. If you are a self-starter with a passion for customer service and debt collection, we encourage you to apply for this exciting opportunity.

Responsibilities

Contact customers who have outstanding debts, via phone, email or other communication methods, and negotiate payment arrangements to recover the debt.
Record all communication with customers and update the system accordingly.
Maintain accurate records of all debts and ensure that customer data is kept confidential.
Respond to customer queries and complaints in a professional and timely manner.
Liaise with legal teams and external agencies to escalate and resolve complex cases.

Requirements:

Proven work experience as a Debt Collection Officer in a debt collection agency.
Excellent communication and negotiation skills.
Strong attention to detail and accuracy in data entry.
Ability to work independently and remotely as well as collaboratively in an office setting.
Proficient in Microsoft Office and CRM software.
Familiarity with debt collection laws and regulations.
Experience working with legal teams and external agencies is desirable.

Qualifications

Diploma in a business-related course.
Bachelor’s degree in finance, accounting or a related field is preferred.